ttk10's Privacy Policy — Your Data Is Our Responsibility

1 Introduction

ttk10 ("we", "us", or "platform") operates a reliable online gaming and betting service for users in Bangladesh. We firmly believe that protecting user privacy is one of our most important responsibilities.

This Privacy Policy ("Policy") applies to the ttk10 website, mobile application, and all associated services. It explains what information we collect, why we collect it, how we use it, and how your information is kept secure.

By using ttk10's services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.

2 What Information We Collect

ttk10 collects two types of information — information you provide directly, and information collected automatically.

2.1 Information You Provide

Information you provide during registration, login, or while using our services includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Payment-related information (required details for bKash, Nagad, Rocket, Upay, or bank accounts)
• Any support-related messages or communications you send us

2.2 Automatically Collected Information

When you use ttk10, our system automatically collects the following information:

• IP address and device type
• Browser version and operating system
• Activity logs on the platform (login times, game history, transaction records)
• Referral source (where you came from when visiting our site)
• Session duration and browsing patterns
• Device identifiers (Device ID) and cookie data

2.3 Financial Transaction Information

A record of every deposit and withdrawal transaction is securely stored in our system. This is essential for financial security, fraud prevention, and regulatory compliance.

3 How We Use Your Information

ttk10 uses your information only for lawful and necessary purposes. The main reasons we use your information are detailed below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To properly operate gaming, betting, and payment services.
• Identity Verification (KYC): To confirm the user's age and identity.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To help resolve your issues and complaints quickly.
• Personalized Experience: To customize services according to your preferences.
• Legal Obligations: To comply with applicable laws and regulations.
• Technical Improvement: To enhance platform performance and usability.

We do not send you any marketing messages without your consent. You can opt out of promotional communications at any time.

4 Data Storage & Retention

ttk10 retains your personal information only for as long as it is necessary for the stated purpose or required to meet legal obligations.

4.1 Retention Period

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction records and identity verification-related information may be retained for a specified period as required by law.
• Backup Data: Removing information from system backups may take some time.

4.2 Data Storage Location

ttk10's servers are located in secure data centers. Our data storage infrastructure is protected by SSL encryption and modern security protocols, ensuring the confidentiality of your information.

5 Sharing Information with Third Parties

ttk10 does not sell or rent your personal information. However, in certain circumstances we may share information with third parties:

5.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technology infrastructure, fraud detection, and customer support. These parties operate only under our instructions and may not use your information for their own purposes.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming may access certain technical information through their platforms, but this is limited solely to the operation of gaming services.

5.3 Legal Requirements

We may be required to provide specific information to comply with legal orders or directives from courts, government authorities, or law enforcement agencies.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and your information will remain protected under this Policy.

6 Cookies & Tracking Technologies

The ttk10 website and application use cookies and similar tracking technologies.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security, and basic functionality. Disabling these will prevent the service from working properly.
• Functional Cookies: Used to remember language preferences, game settings, and other personalized preferences.
• Analytical Cookies: Collect anonymous usage data to monitor and improve platform performance.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling all cookies may cause some ttk10 features to not work properly.

7 Security Measures

ttk10 uses industry-standard security technologies to keep your information safe.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through an encrypted connection.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Authentication (2FA): A two-step verification system for additional account security.
• Regular Security Audits: Our systems undergo regular security testing.
• Access Controls: Only authorized staff have access to your information.
• Fraud Detection: Automated monitoring to detect unusual activity.

8 Your Rights

As a ttk10 user, you have the following rights regarding your personal information:

8.1 Right to Know

You can find out at any time what information we have collected about you and how it is being used.

8.2 Right to Correction

If any of your information is incorrect, you can correct it through your account settings or with the help of our support team.

8.3 Right to Deletion Request

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing.

8.5 Right to Close Your Account

You may request to close your ttk10 account at any time. Contact our support team and we will assist you in completing the process.

To exercise these rights, please contact our support team.

9 Protection of Minors

ttk10's services are intended for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 18.

Age verification is a required step in the registration process. If we learn that information from a minor has been collected by mistake, we will close that account immediately and delete the collected information.

If you believe a minor has created an account on ttk10, please contact us immediately.

10 Policy Changes & Updates

ttk10 reserves the right to update this Privacy Policy as needed. If any significant changes are made to the Policy, we will:

• Update the "Last Updated" date on this page.
• Send a notification about the changes to your registered email or mobile number.
• Display a clear notice on the platform.

Continued use of ttk10 after any changes will be considered as your acceptance of the updated Policy. We therefore recommend that you visit this page regularly.

11 Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us. ttk10's support team is available 24 hours a day, 7 days a week.